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Terms & Conditions

1.0 Interpretation


1.1. In these conditions the following words have the following meanings. The Customer: the person(s), firm or company who purchases the Goods from the Company; The Company: Foodservice Equipment Marketing Ltd, Contract: any contract between the Company and the Customer for the sale and purchase of the Goods, incorporating these conditions; Delivery Point: the place where delivery of the Goods is to take place under condition 4: Goods: any goods agreed in the Contract to be supplied to the Customer by the Company (including any parts of them).


1.2. In these Conditions references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statue or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.


1.3. In these Conditions references to the masculine includes the feminine and the neuter and to the singular includes the plural and vice versa as the context admits or requires.


2.0 Use of this Website


2.1The Company uses its best endeavours to ensure that the information contained on its website and publications is accurate and not misleading. Accordingly The Company reserves the right, without obligation, to amend or delete product information without notice.


2.2 On registration The Customer will be required to enter the password supplied which is needed to access their account. The Customer will be responsible for the security of this password and The Company advises that The Customer does not disclose it to third parties and that The Customer changes it on a regular basis. The Company will not be liable for any loss resulting from the misuse of The Customer’s password.


2.3 The information provided on this website is intended to be used only by The Customer. The Company does not authorise the use of such information for any purpose other than The Customer’s use.


3.0 Delivery


3.1. If orders to be delivered are placed before 3PM, goods held in our warehouse are usually delivered the next working day on the UK mainland, although bulky or fragile items may take longer.


3.2. For off shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney and Scottish Islands a supplementary delivery cost may apply.


3.3. All products are subject to availability.


3.4. Any dates specified by the Company for mail order delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice.


3.5. All large machinery, refrigeration, and flat packed prices include delivery to the door (ground floor only) UK mainland. Mail and web order delivery does not include going on the premises, negotiating stairs or lifts, unpacking, positioning or assembling items. The Customer needs to ensure that all products will fit through doorways and onto premises, the Company will not accept responsibility if it will not fit. Any carriage charges caused by aborted delivery are the Customers responsibility.


3.6. Subject to the other provisions of these Conditions the Company will not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, loss of profits, loss of business, depletion of goodwill and like loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence).


3.7. Any delay in delivery will not entitle the Customer to cancel the order. The Company will not be liable for failure or delay in delivery of the goods, if it is due to an event beyond the reasonable control of the company.


3.8. The Customer must ensure that someone is on site to accept and sign for delivery. Any signature taken to accept delivery is binding.


3.9. If for any reason the Customer will not accept delivery of any of the Goods when they are ready for delivery, or the company is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licenses or authorisations:
3.9.1. Risk in the Goods will pass to the Customer (including for loss or damage caused by the Company’s negligence);
3.9.2. The Goods will be deemed to have been delivered; and
3.9.3. The Company may store the Goods until delivery where upon the Customer will be liable for all related costs and expenses (including, without limitation, storage and insurance).
3.9.4. For large machinery or refrigeration, where a delivery attempt has been made and failed due to customer error, a subsequent delivery charge may be made.


4.0 Returns


4.1. Goods are not supplied on a sale or return basis.


4.2. The Company reserves the right to impose an administration charge on all returns. Due to the high cost of carriage and handling, a restocking fee may be incurred if it is necessary to return large items.


4.3. Once the Company has acknowledged the Customer's order, the Customer may only cancel the order if the Company agrees to accept such cancellation. In such an event the Company reserves the right to charge a cancellation fee in respect of its cost, which the Customer shall pay.


4.4. No goods are accepted for return after 30 days.  All goods returned are at senders expense and responsibility.