Request a Return
Thank you for completing the returns request below. All requests are subject to review and approval as not all items purchased are returnable, please refer to our terms and conditions. If an order is received short or damaged, the notification must be received in writing within 24 hours of delivery (to allow for carrier claims).
Full purchase detail i.e. our order number, must be included on all returns. All goods returned are at senders expense and responsibility. No special items (non-stock lines) will be accepted back for credit.
If external packaging is damaged on delivery, reject the delivery or sign for 'as damaged' on the delivery note. Photographic evidence of the damage is required. If an item is reported damaged, do not dispose of the packaging.
Unrequired goods for credit must be in perfect condition and in original packaging. A 15% restocking charge will apply. No goods are accepted for return after 30 days.
Once we have the following information we will review your request and respond accordingly.